1. Scope of This Policy

This Podcast Refund Policy applies to purchases of Bias Unlearned — Series 1, a ten-episode digital audio collection offered by SoJen.AI, Inc. (“SoJen.AI,” “we,” “our,” or “us”).

This policy applies specifically to the paid podcast collection and does not govern SoJen.AI’s Enterprise API, social network, consulting services, or other products and services.

2. One-Time Digital Purchase

Bias Unlearned — Series 1 is offered for a one-time purchase price of $7.99 USD, plus any applicable taxes disclosed at checkout.

The purchase provides access to the complete ten-episode digital audio collection through the supported private podcast delivery service.

This purchase is not a recurring subscription. Customers will not be charged recurring fees for access to Series 1.

3. Digital Delivery and Final Sales

Because this product is delivered digitally, purchases are considered final once access to the purchased audio collection has been successfully provided.

Refunds are generally not available after successful delivery of access, except where required by applicable law or as otherwise provided in this policy.

Nothing in this policy limits any non-waivable consumer rights or remedies available under applicable law.

4. Access and Delivery Problems

Customers who are charged but do not receive their listening invitation, cannot access the purchased collection, or encounter technical problems that prevent access should contact SoJen.AI for assistance.

We will make reasonable efforts to investigate the issue and restore or provide the purchased access.

If access cannot be provided or restored within a reasonable period, the customer may request a refund of the affected purchase.

5. Duplicate or Unauthorized Charges

Customers who believe they have been charged more than once for the same purchase, or who identify a charge they did not authorize, should contact SoJen.AI.

Such reports will be reviewed and addressed in accordance with applicable law and payment-provider requirements.

6. How to Request Assistance or a Refund

To request assistance or submit a refund inquiry, visit our Contact page .

Please provide the email address associated with the purchase, the approximate purchase date, and a description of the issue.

For your security, do not submit complete payment card numbers, bank account numbers, passwords, or other sensitive financial credentials.

7. Applicable Law and Consumer Rights

This policy is subject to applicable consumer protection laws and payment-processing requirements.

Where applicable law provides additional refund, cancellation, or other consumer rights, those rights will apply notwithstanding the provisions of this policy.

8. Policy Updates

SoJen.AI may revise this policy to reflect changes in its podcast offerings, delivery arrangements, or applicable legal requirements.

Any updated policy will be posted on this page with a revised effective date.

Changes will not retroactively reduce rights already established under applicable law or the terms applicable to a completed purchase.